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Big Travel vet inte vad de pratar om...

September 07
by Hanna 7. September 2009 03:05

Igår, söndag ringde Chris till Air New Zeeland för att fråga dem när vår hemresa är (detta för att vi inte fått några papper av Big Travel) och för att kolla om vi kunde "byta" in vår resa mot en resa till kanske Sydney (vilket vi hade fått reda på av Big Travel att vi kunde). När Chris väl får människan på Air New Zeeland att överhuvudtaget berätta när vår flight är (detta pga att vi inte hade några papper på det, hon kunde ju inte vara säker på att det var våra biljetter) får han reda på att vi har en non refundable biljett. Det betyder att vi inte kan byta in mot en annan resa som Big Travel lovade oss. Både Chris och jag blir förbannade och bestämmer att vi måste ringa Big Travel. När Chris får prata med en människa så blir hon upprörd över det som hänt, vilket är bra. Hon meddelar att alla i branschen vet att billiga biljetter är non refundable, synd att vi inte är i branschen då...
Vi fick reda på av Big Travel att vi var tvugna att köpa retur biljetter, att det inte går att köpa enkelbiljetter. När Chris pratar med Air New Zeeland får han förklarat för sig att det får man visst, så länge man har alla papper i ordning, dvs Visa osv, vilket vi hade. När Chris berättar detta för kvinnan på Big Travel meddelar hon att ja man kan köpa enkel biljetter men att de oftast blir så mycket dyrare så att man tjänar på att köpa retur biljetter. Chris tog henne på orden medan jag verkligen ville vara säker på att det stämde. Jag gick in på Big Travels hemsida och sökte på en enkel resa för två personer under samma tid som vi åkte hit, det var exakt samma resrutt, för 16000 kr (istället för returbiljetter för ca 30000 kr). Så kvinnan som ansåg att vi blivit dåligt informerade av försäljaren på Big Travel gav även hon oss fel uppgifter. En enkelbiljett var inte alls mycket dyrare så att vi tjänade på att köpa retur biljetter. Det här är ett förbannat klåparföretag där ingen verkar veta vad de pratar om. Som Chris sa, om vi inte hade gått in och pratat med någon utan antagit saker själva så hade vi inte kunnat klaga, men nu gick vi in på en resebyrå just av anledningen att inget skulle bli fel och så här i efterhand vet vi nu att vi hade sparat över 12000 kr på att köpa biljetterna via nätet. Ikväll ska Chris prata med den ansvariga för Stockholmskontoret så får vi se vad som händer. Oavsett vad de säger så har de fått oss att lägga ut minst 12000kr mer än vad vi behöver, det känns förjävligt.

Mitt sista ord är, köp INTE era biljetter via Big Travel...


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